Tenants - get the property you want. 10 top tips!

Tenants - get the property you want!

House hunting for rental properties can be very frustrating; demand is high and often houses are not on the market for very long. We often hear tenants saying they've been "looking for ages", or that the property they like won't accept pets or that agents are useless and never respond to queries etc. Well... some agents are useless actually but for the purposes of this article we'll concentrate on what you, the prospective tenant, can do. Finding your perfect home is a bit like finding your perfect job - in the same way that you need to get noticed by a potential employer then tenants need to get noticed by the agent. Follow these steps to give you the best possible chance of securing that perfect home.  

1) Keep watching the market - login every day and keep an eye on new listings. Use the well known portals such as OnTheMarket.com and Zoopla

 2) Be pro-active - target the properties you want and phone the agent direct - simply sending an email to an agent with some vague requirements will probably not work 

 3) Make sure the property is right for you before viewing! Ask plenty of questions over the phone - and be prepared to answer queries from the agent - the agent should want to know a little bit about you and who will be living in the property.

4) Don't view properties that are outside of your budget!! Understand the market you're  in and make sure you have a reasonable idea of the going rate for the type of property you're after. Also see point 10 below.

 5) Be friendly and easy going! Moving is a stressful situation and a good agent will understand this - furthermore, landlords can also find the prospect of new tenants stressful. A calm, measured, friendly and understanding approach will allow everyone to think clearly and negotiate the various requirements they each have. 

Don't delay - view as soon as you can!

6) View the property as soon as you can - the rental market place is fast-moving and waiting several days to view might mean you miss out. If you do have to wait then ask the agent if there is a deadline; often agents like to take several viewings and present several prospective tenants to the landlord and tenancies might not be offered on a first-come-first-served basis. 

7) At the viewing give feedback to the agent - if you like, love or hate the property then tell the agent, and if you like it, then ensure you know the next steps to take to start securing the property for you.
The best dog on the world.
8) Pets: if you have pets then tell the agent early on! Most landlords would prefer tenants without pets... and most tenants have pets! Every tenant thinks their pet is really well behaved and house-trained; the agent will have heard this a thousand times before! Instead, say that you are prepared to mitigate the risk through paying increased rent or a pet fee or signing a pet agreement etc. Perhaps offer to make professional cleaning of carpets or flea treatment etc a condition of the tenancy. You could also offer to restrict parts of the house (eg upstairs) to your pet.

Know the costs.
9) Money - know what the agent's fees are upfront and make sure they're reasonable. Be prepared to under go a credit check and if you have CCJs or adverse credit then this could seriously affect your chances; again, mitigate your risk - tell the agent early and perhaps offer a guarantor or 6 month's rent up front. 

10) The rental asking price: there is absolutely nothing wrong with making an offer below the listing price. However a good agent should have valued the property accurately relative to other comparable, local properties. Any offers significantly below the asking price are likely to be dismissed by the landlord - remember, there are a queue of tenants lining up to view the best properties! You may even want to offer more than the asking price if you are really keen! However, that is rare and not expected. 

Good Luck! Proudhouse Property Management are always happy to offer free advice to tenants as well as landlords. Feel free to call us 01935 388456.  

By Chris Chambers. Chris is the owner of Proudhouse Property Management and is based in Yeovil, Somerset, UK. 

Finding Tenants

By Chris Chambers

This article augments information provided at www.proudhouseproperty.co.uk

This article aims to provide information for our landlords, tenants and potential clients. All opinions are our own and do not constitute formal advice; none of the content is intended to form a contract or promise of services outside of our Service Agreement. Please feel free to browse these articles and use as an informative resource for lettings and property management. We would be delighted to discuss your needs in more detail; for Lettings in Yeovil, Sherborne, Somerset and Dorset please contact us on 01935 388456

Finding Tenants

At Proudhouse Property Management we believe that tenants are our greatest assets. Without them, there would be no landlords, letting agents, rental properties or Buy-To-Let mortgages. Yet we are amazed at how poorly some tenants are treated within the industry. Our policy is to get our landlords the best tenants, in a home where the tenants want to be. A tenant who is not in the right home for them will end up leaving or possibly not respecting where they live. Similarly, a poorly sourced tenant who ultimately fails the landlords expectations also represents a failed letting process - if the landlord asked for no pets and this requirement has not been met then the happy love-triangle of agent-tenant-landlord is going to fall apart!

Vetting: We vet tenants - by this, we mean short-listing tenants to those who are suitable for the property and who meet the landlords reasonable requirements. We do not however, discriminate - we will not work for landlords who wish to select tenants based on sex, race, religion, sexual orientation, disabilities or age. However, tenants who smoke, have pets or have other activities which may have an adverse affect on the property can be deselected if the landlord wishes.

Referencing and Credit-Checking: We use specialist and comprehensive credit checking and referencing services to ensure that tenants are able to afford the rent; we also check the tenant has no history of arrears, disputes or poor tenancy with previous landlords or agents. Sometimes a great tenant may fail the initial round of checks - we'll continue to try and find a solution, eg; could a guarantor help the tenant with the rent? Can we find alternative references etc? Sometimes however, a tenant is simply not suitable in which case we'll politely but truthfully manage everyone's expectations and then continue the search.

ID: We take photocopies of tenants' passports and take reasonable steps to ensure applicants are who they say they are. There is a new requirement this year for landlords to comply with the Immigration Act and check tenant's rights to be in the country and taking up residence. We undertake these checks as part of our letting process.

Financial Considerations: Not all tenants can pass a credit check - but that does not necessarily mean they are bad tenants. We will always help a tenant if we can - perhaps rent can be paid upfront in a lump sum, or perhaps a guarantor is needed. We will help and provide guidance with this when we can.

Proudhouse Property Management strive to provide excellent service. We are an ARLA licensed firm and members of The Property Ombudsman Scheme. For a letting agent in Yeovil, Sherborne, Somerset or Dorset then please call us - we would be delighted to help you.

Who can you trust?

By Chris Chambers
30 Dec 2013

Would you entrust a cherished and valued item to someone that knows absolutely nothing about how to look after that item? Let's say it's a vintage car - you would want your chosen custodian to know when and where to take it for a service; how to top up the oil; make sure it is taxed and insured etc. You wouldn't dream of giving it to someone that didn't know or care about cars.

Well it seems to be a different story with houses. The boom in the rental market has led to a proliferation of property management and letting agents and in an unregulated industry this has meant an inevitable rise in the number of unscrupulous agents. And there are plenty of unwary landlords willingly handing over their properties to agents in exchange for low rates of commission and getting a poor service in return.

Landlord & Tenant law and the Housing Acts are complex subjects riddled with points of law waiting to trip up the uninitiated; the statutory requirements placed on a private landlord are not for the faint-hearted; houses need maintenance and an agent really needs to know about property in order to correctly diagnose problems and ensure he/she calls out the appropriate tradesman (eg; the boiler is leaking and the electrics have tripped off - is an electrician, plumber or gas engineer required??); tenants go into arrears and breach tenancy agreements; the list of pitfalls is long but a robust and knowledgeable agent will foresee and prevent many of these issues and will act quickly to safeguard a landlords interest.

So who can a landlord trust?

Firstly; look or ask for an agents fees - agency fees have come under the spotlight in recent months: lettings and property management have become known as the "Wild West" of the property industry due to countless examples of agents charging unfair fees, having hidden fees or not disclosing their fees up-front. Get this information; ask for their terms of business and make sure that you sign up to an agreement that, should you need to, you can get out of on reasonable terms.

Check if your chosen agent is a member of a redress scheme; the main one in the UK is The Property Ombudsman Scheme. Membership of this scheme shows that the agent is bound by a Code Of Practice and follows managerial and customer-focused standards and practices. Our firm Proudhouse Property Management is a member of this scheme.

Secondly, find an agent that is actually trained and qualified! The National Federation Of Property Professionals (NFOPP) oversee the education, examination and qualification for a range of services within the Property Industry - holders of their qualifications are then permitted to become members of various licensing/accreditation bodies. Membership of ARLA (Association of Residential Letting Agents) means that your agent has gained a minimum of a Level 3 qualification and is qualified to practice within the industry. It also means they are a member of a redress scheme. Furthermore, ARLA licensed-firms have had their accounting practices verified by an accountant, have client money protection and will have the appropriate indemnity insurance cover in place. Proudhouse Property Management provide lettings and management in Yeovil, Somerset and are ARLA members.

There are other bodies out there - most notably NALS - they provide redress, assurance and require agents to have client money protection in place. However, a landlord shouldn't just assume an agent is trained or qualified simply because there are some fancy looking logos in the agents window. Do your homework and ensure that, whether it is your cherished former home or a buy-to-let investment, your property is placed in safe hands.

Chris Chambers is a member of ARLA and owns and runs Proudhouse Property Management who provide lettings and management in Yeovil, Sherborne, Somerset, Dorset and the South West. Proudhouse Property Management also conduct energy assessments and Green Deal advice.

Regulation Of Letting Agents

Yesterday the Communities & Local Government Committee called for the regulation of letting agents. This move would empower the Office Of Fair Trading to ban agents that act unfairly or improperly. Proudhouse Property offer letting and management services to landlords in Yeovil, Sherborne, Dorset, Somerset and the South West. We have long been opposed to what can only be described as underhand and greedy charges made by some agents for all manner of reasons: setup fees with no tangible return for the landlord; eye-watering registration fees for tenants; fees for overseas landlords; renewal fees; administration fees; correspondence fees; finders fees; lock in fees if a landlord decides to dispense with an agent but retain the tenant; set thresholds below which agents have free reign to spend a landlords money without his/her prior approval... the list goes on - if you can think of it, some agent somewhere has charged for it! Sure, it can be argued that there is good reason to charge some of these fees but the basis for any contract is agreement... it is simply unfair to charge someone a fee which they are not aware of; sometimes the landlord only becomes aware of the fee when they check their bank account and see less money for a particular month than expected! It's a pretty disappointing experience - our ethos is not this.

Your property is your business - the rental fee is your income. We charge fair and reasonable fees that reflect the level of work that we put in. We are unique in having our own in-house domestic energy assessment and electrical services and provide that necessary certification, along with a Gas Safety Certificate, in return for our setup fee. We are a relatively new business and serve a niche market for members of the Armed Forces - we do not need to maintain or depend on archaic income streams that some of the more established agents have become dependent on. Our fees are available on request and also provided to potential landlords during our free initial consultation. We offer flexible services and a refreshing, honest and professional approach to landlords and tenants alike. We are working towards ARLA accreditation and landlords' money is held in our client accounting bank account with regular statements provided. Please contact us if you are need letting and management services from true property professionals in Yeovil, Sherborne, Somerset, Dorset and the South West.

Inspiration from Austria

By Chris Chambers

I'm currently on a skiing holiday in Austria. It's snowing/whiteout conditions and whilst my friends are enjoying early Après Ski in the Moose Bar, St Anton, I'm back at the chalet still recovering from last nights drunken mayhem. It strikes me that as well as doing ski resorts really, really well the Austrians also do house construction pretty neatly. I can't see the roof tiles of our chalet as they're covered in snow but the roof timbers are really, really substantial (to take the weight of all that snow) and made from an engineered, laminated softwood by the looks of things. The outsides of the buildings are clad in shingles (cedar or larch possibly) - I'm going to presume that Germanic efficiency means the shingles are sourced from local forests. The front door is a heavy, metal, well fitting piece of engineering (no expanding and getting stuck in wet weather). The garage door where the skis are stored is a heavy timber double door affair that is supported on a rail/guide system (no sagging or not closing properly). The bottom of the door is clad and sheathed in what looks like copper to prevent the bottom of the door getting wet and rotting. The lock is fantastic - a really pleasing, solid handle and deadlock system... indoors things are just as neat although basic - this is a holiday let after all. The windows are all of timber constructions and of course double glazed. There is not a hint of uPVC in sight - anywhere in the resort.

Clearly, construction methods here have to withstand extremes of conditions, so the heavy duty aspects are understandable. But it is the sheer quality of components and attention to achieving longevity that is so impressive. It's all worth bearing in mind next time you ask your builder for a roof repair and he uses some lame uPVC barge board quickly nailed into some weedy rotten timbers that really should be replaced...

Chris Chambers is the owner of Proudhouse Property Management and Wigglies Electrical Services. Creating exciting and innovative homes.

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